jebaj Responsible Gaming — Play Safe in Bangladesh

Our Commitment to Safe Play

At jebaj, we believe that gambling should always be an enjoyable leisure activity — never a source of financial stress or personal harm. Responsible gaming is not a checkbox for us; it is a core value that shapes every aspect of how jebaj operates for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar.

We understand that for a small number of players, gambling can become problematic. Problem gambling can affect a person's finances, relationships, mental health, and day-to-day life. jebaj takes this reality seriously. We have invested in a comprehensive set of responsible gaming tools that any registered member can activate at any time — no questions asked, no delays, no judgment.

Whether you play cricket betting during the BPL season, enjoy live casino tables, or spin the reels on our slots, jebaj's responsible gaming features are always available to ensure your experience stays positive. We encourage all players to treat gambling as entertainment, set a budget before they play, and never chase losses. If you ever feel that gambling is no longer fun, please use the tools below or contact our support team immediately.

Responsible Gaming Tools

Every jebaj member has free, instant access to the following player-protection tools. Activate any of them at any time by contacting our support team.

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Deposit Limits

Set a daily, weekly, or monthly cap on how much BDT you can deposit into your jebaj account. Limits can be reduced immediately. Increases take effect after a 24-hour cooling-off period to protect against impulsive decisions.

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Session Time Reminders

Configure alerts that notify you when you have been playing for a set duration — for example 30 minutes, 1 hour, or 2 hours. These reminders help you stay aware of how long you have been gambling and take regular breaks.

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Cooling-Off Periods

Take a short break from jebaj with a temporary account restriction of 24 hours, 7 days, or 30 days. During a cooling-off period your account is restricted from deposits, bets, and game access. The restriction lifts automatically when the period ends.

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Self-Exclusion

If you feel you need a longer break or wish to stop gambling entirely, request a self-exclusion of 6 months, 1 year, or permanent. Self-exclusion is actioned immediately and cannot be reversed for the chosen period. This is the strongest tool available and we honour all requests without delay.

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Reality Check Alerts

Enable periodic on-screen pop-up reminders that show how long your current session has been running and your net win or loss for that session. Reality check alerts are designed to interrupt autopilot gambling and bring your attention back to your actual situation.

Our Core Responsible Gaming Principles

Six pillars that define how jebaj approaches player safety and responsible play.

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21+ Only

Strict age verification. No player under 21 may register or play on jebaj under any circumstances.

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Player Safety First

Every product decision at jebaj considers player wellbeing. We will always prioritise your safety over revenue.

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Fair Play Certified

All games use certified RNG technology. No outcome is manipulated. Every player has the same fair chance.

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Always Available Support

Our support team is available 24/7 to action responsible gaming requests, no matter how small or urgent.

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Spending Transparency

Your full transaction history is always visible in your account, so you always know exactly how much you have deposited and withdrawn.

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Data Security

SSL encryption protects all your personal and financial data. Your information is never sold to third parties.

How to Request Self-Exclusion

Requesting self-exclusion at jebaj is straightforward. Follow these steps to pause or stop your gambling activity immediately.

1

Contact Support

Email [email protected] from your registered email address and state clearly that you want to activate self-exclusion.
2

Choose Your Period

Tell us whether you want a 6-month, 12-month, or permanent self-exclusion. If you are unsure, we recommend starting with 6 months.
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Immediate Activation

Our team will activate your self-exclusion immediately upon receiving your request. You will receive a confirmation email. Your account will be locked for deposits, bets, and game access from that moment.
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Reinstatement (If Applicable)

After the exclusion period ends, reinstatement requires a written request and a mandatory 7-day reflection period before access is restored. Permanent exclusions cannot be reversed under any circumstances.

Understanding Deposit Limits

Deposit limits are one of the most effective tools for maintaining control over your gambling spend. At jebaj, you can set limits at three different intervals to match your personal budgeting preferences.

How Deposit Limits Work at jebaj

Daily limits reset at midnight (Bangladesh Standard Time, UTC+6). Weekly limits reset on Monday at midnight. Monthly limits reset on the 1st of each calendar month. You may lower your limit at any time with immediate effect. If you request an increase, a 24-hour cooling-off period applies before the higher limit takes effect — this gives you time to reconsider, which is intentional. To set or adjust your deposit limit, contact our support team at [email protected].

We strongly recommend all players — not just those who feel they have a problem — to set a deposit limit when they first register. Even a generous monthly limit encourages mindful play and prevents the kind of unplanned large deposits that can lead to regret. Think of it as setting your entertainment budget, just as you would for any other leisure activity.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious at first. Being aware of the warning signs is the first step toward getting help. jebaj encourages all players to review the signs below honestly.

Warning Signs to Watch For

Spending more money on gambling than you originally planned or can comfortably afford.
Trying to win back money you have already lost by placing more bets (chasing losses).
Gambling with money set aside for essential expenses such as rent, food, household bills, or family needs.
Feeling restless, irritable, or anxious when you are not gambling or when you try to stop.
Lying to family members or friends about how much time or money you spend on gambling.
Neglecting work, studies, family responsibilities, or personal health because of gambling.
Feeling that gambling is the only way to escape problems, relieve stress, or feel good.

If you recognise one or more of these signs in yourself — or if someone who cares about you has raised concerns about your gambling — please do not ignore them. Early action makes a real difference. Contact our support team or use one of the responsible gaming tools above. There is no shame in asking for help, and jebaj is here to support you.

Tips for Responsible Play

Simple habits that keep gambling enjoyable and under control for every jebaj player.

Set a Budget Before You Play

Decide on a fixed amount you are comfortable losing before you start any session. Once that amount is gone, stop playing. Never borrow money to gamble, and never use funds earmarked for rent, bills, groceries, or savings. Treating your gambling budget as an entertainment cost — like a cinema ticket or a meal out — keeps it in healthy perspective.

Take Regular Breaks

Long uninterrupted gambling sessions increase the risk of impulsive decisions and loss-chasing. Set a timer on your phone, use jebaj's session reminders, and step away from the screen at regular intervals. A 10-minute break every hour is a simple but powerful habit that keeps your decision-making clear and your enjoyment high.

Gambling Is Not a Way to Earn Money

All casino games and sports betting markets carry a house edge or margin, which means that over time the mathematical expectation for every player is a loss. Approach jebaj as a form of paid entertainment — you are buying the experience and the excitement, not investing in a reliable income stream. If you ever find yourself thinking of gambling as a financial strategy, please use our self-exclusion tool or contact support immediately.

Protecting Minors

jebaj strictly prohibits access to anyone under the age of 21. We verify the age of all registering members and will close any account found to belong to a person under 21 without refund of deposited funds. If you are a parent or guardian, we strongly recommend using parental control software to prevent underage access to gambling websites, including jebaj.org. Freely available tools such as device-level parental controls on Android and iOS can block gambling sites for children sharing your device.

If you believe a minor has accessed jebaj using your account or device, please contact us immediately at [email protected]. We will investigate and take appropriate action as a matter of priority.

Get Help — You Are Not Alone

If you feel that gambling has become a problem for you or someone close to you, the most important step is to reach out. Asking for help is a sign of strength, not weakness. jebaj's support team is available around the clock to listen, to action account restrictions, and to point you toward professional resources that can help you regain control.

Contact jebaj Support

Our responsible gaming team is available 24/7. Whether you want to set a deposit limit, request a cooling-off period, or activate full self-exclusion, we will action your request immediately and with complete confidentiality.

Email us at: [email protected]

Please note: jebaj does not provide clinical counselling or psychological treatment. If you need professional help managing a gambling problem, we encourage you to speak with a qualified mental health professional or a certified addiction counsellor in your area. jebaj can refer you to appropriate resources upon request.

Responsible Gaming at jebaj